Return & Refund Policy

Last Updated: June 1, 2026

Thank you for shopping with Brazil Proteins/Keratins. We value our customers and strive to provide high-quality products.

Returns

We accept return requests within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase or order confirmation must be provided.

Non-Returnable Items

The following items cannot be returned:

• Opened or used cosmetic, hair care, or beauty products.

• Products damaged due to misuse or improper handling.

• Sale, clearance, or promotional items.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We may request photos of the product and packaging to process your claim.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within 5–10 business days.

Shipping charges are non-refundable unless the return is due to our error.

Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined above.

Contact Us

Business Name: Brazil Proteins/Keratins

Email: aliabbasyounas3706@gmail.com

Phone: +971 50 179 7845

For any questions regarding returns or refunds, please contact our support team.